Processing of Personal Information
Welcome to Faroe Voyage. Your privacy is critically important to us, and we are committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR). This policy explains how we collect, use, disclose, and safeguard your information


Data Controller
Faroe Voyage is the data controller responsible for your personal data collected. If you have any questions about this privacy policy, please contact us at info@faroveoyage.fo.

Collection of Personal Information

Personal information includes all types of information that can directly or indirectly identify a physical (living) person, such as name, address, email, birth date, and phone number. It can also include, for example, travel ticket numbers, passport numbers, and various types of electronic data like IP addresses if they can be linked to a physical person.

We collect personal information in various ways, but most often it is directly from you.

Information Collected During Direct Contact

When you contact us through our email, telephone, or other means, we collect personal information about you so that we can respond to your inquiry. This may include your name, birth date, and travel ticket number, or email or telephone number.

We may also record other information that you choose to provide us. This could include details about allergies, special health conditions, or other information about you or others included in your booking.

Information Collected During our website.

When you contact us through website, we collect personal information about you so that we can respond to your inquiry.

Information Collected from Others Than You

When bookings are made or in other forms of communication, it happens that a person provides information about one or more fellow travelers. Our assumption in such cases is that the individual providing the information has obtained consent from all their fellow travelers to share their personal information with us. If you have not made the booking yourself and someone else has made a booking that includes you, we collect information about you from them. The same applies if someone has contacted us on your behalf.

We may also receive information from financial institutions, payment, and service providers when you use your payment cards or other payment services. We record and use this information to process payments.

Special Categorization of Personal Information (Sensitive Information)

As a general rule, we do not record sensitive personal information. Should it be necessary as an exception, we will request explicit consent to record sensitive personal information, unless we are obligated or have a legal right to record such information.

Cookies

Faroe Voyage utilizes “Cookies” to track which parts of our website you have visited. A Cookie is a tiny piece of data saved by your web browser on your computer or mobile device. Our use of Cookies aims to improve our website’s performance and features, although they are not crucial for its use. Nevertheless, without these cookies, some functionalities, such as video playback, might not be available, or you might have to log in every time you visit our website because we wouldn’t be able to recall your previous login. You can configure most web browsers to block Cookies, but doing so might prevent you from fully accessing or using our website’s features. We ensure that no Personally Identifiable Information is ever stored in Cookies.

Basis for Processing

All our processing of personal information is carried out in accordance with applicable legal regulations, and this processing is based on the following:

• You have given us consent to use your personal information for a specific purpose.
• You have entered into an agreement or are considering entering into an agreement with us for a service.
• We have a legal obligation to do so, for example, according to:

• Tax legislation
• Accounting legislation
• Personal data legislation

It is necessary to pursue a legitimate interest independently authorized by Faroe Voyage. These interests may be financial or marketing-related.

Managing Your Trip

To provide the services you’ve booked with us, we use your personal information in various ways. We use the information to issue travel documents, book accommodations, excursions, and for the payment of these services. If you’ve booked a rental car or anything else, your information is used in the same manner.

Management also includes using your information for accounting, billing, auditing, payment processing, and other purposes.

Information Material

When you book a trip, accommodation, excursion, rental car, or any other service from us, we use your personal information to send you confirmation, important information about your trip, and offers relevant to your journey. This will be sent to the email address provided at the time of booking.

During your trip, we may send you important messages via SMS to the mobile number you provided during booking. These could include information about weather, delays, changes, or anything else that could be significant for your journey or destination.

We send reminders via email.

Legal Requirements

Your personal information may also be processed by us to fulfill our legal obligations, including but not limited to security and reporting requirements.

How Long Do We Keep Your Personal Information?

We retain your information for as long as necessary in relation to the purposes for which your data was collected and used. We always keep your information for as long as we are providing you with a service or a product. Once your business relationship with us ends, we typically keep your information for 5 years thereafter. This is particularly in order to fulfill our obligations regarding accounting legislation.

Partners and IT Providers

We use a range of IT services and systems. In many of these systems, we process personal information. Some of these systems are hosted locally, while others are hosted by the provider or in cloud solutions. We ensure that your rights are protected and that the level of security is maintained in connection with such data transfers.

Travel Service Providers

We use a range of partners and providers to offer you the travel services you need. It’s often necessary for us to share your personal information with them to provide the service. This may include:

• Accommodation places – need name, birth date, age, and gender, as well as address. The transfer of information usually occurs via email.
• Others – this may include providers of excursions, restaurants, and other relevant travel services. The transfer of information usually occurs via email

Access to Your Personal Information

You have the right to access your personal information that we have recorded and use, including its source and how we use it. You can learn how long we store your information and who receives information about you, in cases where we share your information in the Faroe Islands and abroad. However, your right to access may be limited by law or reduced to the extent your access infringes on the rights of others.

In some cases, you have the right to object to our processing of your personal information.

You can request to have incorrect, misleading, or unlawfully processed personal information corrected, deleted, or blocked, according to law or legal provisions.

You can withdraw consent at any time. Note that if you withdraw consent, we may not be able to provide you with a specific service.

Please be aware that we will also continue to use your personal information, for example, to fulfill an agreement we have made with you, or if we have a legal right to do so.

Conditions or limitations may apply to these rights, depending on the specific circumstances.

Contact and Complaint Options

You’re always welcome to contact us if you have questions about your rights and how we record and use your personal information. You can contact us as follows:

Faroe Voyage

Breiðablik 10A

100 Tórshavn

Email: info@faroevoyage.fo

Phone: +298 264470

You always have the option to lodge a complaint with the Data Protection Authority (www.dat.fo) if you are dissatisfied with our processing of your personal data.